North Penn Water Authority - Committed to Providing Safe, Reliable, and Economical Water
A dedicated, professional workforce committed to providing the community with a safe, reliable, and economical water supply

 
Business

Billing Information

Water usage bills are determined by periodic meter readings to determine water consumption. Residential meters are read quarterly, while commercial and business meters are read on a monthly basis.

Payment of bills may be paid by check, money order, Automatic Clearing House (ACH) withdrawals, or credit card in the following ways:

- Mailed to: P. O. Box 667, Souderton, PA 18964-0667

- Dropped off at our office during business hours, Monday through Friday (excluding holidays) or deposited in the payment drop box outside the front door of our office after hours at: 300 Forty Foot Road (near the intersection of Allentown & Forty Foot Roads), Lansdale, PA

- At any local Univest National Bank & Trust Co.  For bank locations, see http://www.univest.net

- Credit Card Payments may be made at the NPWA office, by phone, or by clicking here to pay on-line. NPWA accepts Visa, MasterCard, or Discover. You may also sign up for E-Billing to opt-out of receiving a paper bill and receive an email notification that your bill is online and ready for payment. To use the E-Billing option, you will need to register and login to your customer account and change your billing preferences to E-Billing.

- Interactive Voice Response System (IVR) payments may be made by phone by dialing 215-855-3617, and pressing 4. You will need you twelve digit account number. The IVR system, like our other payment systems, utilizes a secure and encrypted channel for communication. All transport of financial data between NPWA and bank/credit card processors uses above-standard encryption techniques to ensure a safe and protected transaction. Your financial information is never stored in our system. For more information, click here.

- ACH (Automatic Clearing House) is a payment system that is available for property owners only which automatically withdraws the amount of your water bill from your checking or savings account on the due date of your water bill. Using this option will save you money in late fees and postage, and save you time by eliminating the need to write checks or pay your water bill in person. It will also ensure that you do not miss a payment, incurring late fees, if you are out of town.

If you would like to sign up to have your payment automatically withdrawn from your checking or savings account, please call Customer Service at 215-855-3617 and request an ACH application form. We will also send a Frequently Asked Questions (FAQs) sheet with the application to answer any questions you might have regarding this payment option. You can also click here to download a form to mail in and review the FAQs.

Once NPWA processes your application it will take one billing cycle for the service to be activated. At that point the Authority will automatically draft or debit the amount of your bill from your selected bank account. Until that time, please remember you will need to pay your current bill with the method you have been using to date. You will continue to receive a bill detailing your water usage, amount due and amount that will be automatically deducted.

 

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CONTACT INFORMATION

North Penn Water Authority
300 Forty Foot Road
Lansdale, PA 19446
Phone: 215.855.3617
Fax: 215.855.2756
After Hours Emergency Number:
215.855.9945
Safe Drinking Water Hotline:
800.426.4791
info@npwa.org
customerservice@npwa.org
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