North Penn Water Authority - Committed to Providing Safe, Reliable, and Economical Water
A dedicated, professional workforce committed to providing the community with a safe, reliable, and economical water supply

 
Business

Customer Service

Normally when we think of Customer Service we picture a representative on the other end of the telephone in an office far away answering inquiries. Certainly these representatives are an integral part of North Penn Water Authority. Answering a myriad of questions about your bill, your meter, your usage, your service line as well as dispatching service technicians to facilitate repairs if necessary.

North Penn Water Authority has several options available for our customers to make payment of their bill more convenient. Payments can be made by mail, dropped off at the office, at any Univest Bank location, by Credit Card, E-Billing, and Automatic Clearing House (ACH) options.

Credit Card and ACH payments are directly linked to the Customer Service Department here at North Penn Water Authority. For an ACH Application Form, click here. But customer service does not begin nor end here.

The Information Systems Department has implemented a Work Order Management system that allows our Customer Service Representatives to access Customer Accounts, immediately review an account’s history, and prepare service requests and work orders to easily dispatch the proper technician best suited for the task to be rectified in the field. This system is linked to a Geographic Information System (GIS) that is also a helpful tool for our representatives and field technicians in finding valve locations, water pressures in specific areas, and many other pieces of information that are now a “Point and Click” away.

Customer Service has many faces here at North Penn Water Authority. In addition to the in-house Customer Service staff, it is the Water Quality and Systems Control personnel both here and at our Laboratory in Chalfont ensuring the water delivered to NPWA customers is safe and of high quality. It is the Meter Department employee who makes repairs to your meter and locates small leaks that directly affect your bill. It is the Distribution Department personnel who are out working in the snow and rain to repair water main breaks at 2:00 AM. It is the Financial Department watching expenses and finding new and more efficient ways to keep the cost down for our Customers. It is the Engineering Department always improving and upgrading our water system. It is the Administration and Public Relations Department answering calls from customers regarding water quality, making presentations at local schools to educate area children, and preparing quarterly newsletters to keep customers well informed.

What is Customer Service at North Penn Water Authority? It’s all of our employees, and we like to believe we are doing our job well. We do hope you feel the same. If there’s anything you’d like to tell us, please email us at info@npwa.org.

 

SITE CONTENT

CUSTOMER SERVICE

Billing Information Water Meter Information Helpful Tips FAQs

BUSINESS

Homeowners Contractors Developers Requesting Authority Info

CONTACT INFORMATION

North Penn Water Authority
300 Forty Foot Road
Lansdale, PA 19446
Phone: 215.855.3617
Fax: 215.855.2756
After Hours Emergency Number:
215.855.9945
Safe Drinking Water Hotline:
800.426.4791
info@npwa.org
customerservice@npwa.org
facebook icon small
Like us on Facebook!
Copyright © 2012 North Penn Water Authority • Site Design by: Bergey Creative Group