North Penn Water Authority - Committed to Providing Safe, Reliable, and Economical Water
A dedicated, professional workforce committed to providing the community with a safe, reliable, and economical water supply

 
Customer Service

Online Payment FAQs

Pay your Water Bill online 24 hours a day, seven days a week!

North Penn Water Authority is now offering customers the option to pay their water bill online in a way that is fast, easy, and secure. There is no charge to you as a customer for using this option. It is being provided as a free service to our customers to better meet your needs. "People are busy and we want to make it easy for them to pay their water bill. Customers now have the option to get online, click, and pay 24 hours a day, seven days a week," said Tony Bellitto, Executive Director. Please review the answers listed below to questions you may have regarding online bill payment. If you have any questions not answered here, please e-mail us at customerservice@npwa.org or call Customer Service at 215-855-3617, and press 3 for further information.

Can I pay my bill online?
Yes. You can pay your statement online using E-check, Discover, MasterCard or VISA credit or debit cards. If you do not wish to receive a paper bill, you can choose to use E-Billing. This option allows you to opt-out of receiving a paper bill. Instead, when your water bill is generated by North Penn Water Authority, you will receive an email notification that your bill is online and ready for payment. To use the E-Billing option, you will need to be a registered user on our site. To register and/or add the E-Billing option, you will need to login to your customer account and change your billing preferences. For more detailed instructions on paying online or signing up for E-Billing, please click here (Please note that by clicking here, you are leaving the North Penn Water Authority website to go to a secure site for bill payment). If you prefer to make a recurring withdrawal from your bank account, please click here.

What information will I need to have available to pay online?
You will need the account number, name, service address, and your valid e-mail address. When you register with this information, you will also create a unique password to ensure that only you can access your account information.

Will my paper bill still be mailed to me?
Yes.  Unless you change your billing preference to E-Billing, you will continue to receive your paper bill, and can choose at that time whatever payment option is most convenient for you.

Will online bill payment affect my bill payment due date?
No. All payments are due on the day printed on the water bill that customers receive in the mail.

Is my credit card and bank account information safe?
When you click on the “Pay Bill” button, you will leave the North Penn Water Authority website and be transferred to a secure site that protects your information with the highest level of encryption available. The Authority does not store any bank account, credit card or debit card information. You will need to re-enter it each time you make a payment.

Can this system be set to automatically make payments for me against my credit or debit card?
Yes.  You can schedule automatic payments. 

How long will it take for an online payment to be credited to my account?
Your online payment will post immediately to your North Penn Water Authority account. Customers correcting a delinquent account online should notify Customer Service at 215-855-3617, and press 3, on Monday to Friday, from 8:00am to 5:00pm, to ensure uninterrupted water service.

Do not use this service to pay if your water service has been shut off without notifying the Authority. Doing so will result in a delay in office personnel being informed that payment has been made, which may cause you to be without water for a longer period of time. Follow the directions in the shut-off notice to make payment should this occur.

Can I make a partial or advance payment online or pay more than the amount due?
Yes.  You may make a partial or advance payment online. 
 
Can I view my bill online even though I'm not planning to pay my bill online?
Yes. In order to view your bill online, you must register. After you login you will be taken to the Billing Home page. Next to your service address you will click on the More Info hyperlink. This will take you to a page where you will be able to review current and past billing statements. Click on the View Details/Pay Statement hyperlink to view individual statements. You will only be asked for payment information if you click on Pay Total Amount on the bottom of the statement you are reviewing.

What are the benefits of online viewing?
Internet access improves customer service by giving you, the customer, online access to your account information any time of the day or night, seven days a week from the convenience of your home or office. Why call a customer service representative in order to answer your standard billing or inquiry issues? You can now access the following information whenever you want:

    • Make Payments - Securely pay your bill with your E-check or Discover, Visa or MasterCard credit or debit card.
    • Payment history - View account payment history.
    • Customer account information - View account information, account status and balance, last bill sent, and last payment received.
    • Customer billing statement - View your account customer billing statement that provides a detailed reading and charges for a specific bill.

Is my billing information private?
As part of our agreement with the provider, your customer information cannot be shared with anyone else, including mailing list companies and marketing organizations.

What security measures are used to protect my information?
Secure Sockets Layer (SSL) and Encryption: The bill payment site uses SSL to ensure your connection and information is secure from outside inspection, and uses 128-bit encryption to make your information unreadable as it passes over the Internet.

Do I need special software or hardware?
No special hardware or software is required to use this service. You only need Internet access and your browser.

For the highest level of security, we suggest you use a Web browser with 128-bit encryption to access and pay your bill.
 

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North Penn Water Authority
300 Forty Foot Road
Lansdale, PA 19446
Phone: 215.855.3617
Fax: 215.855.2756
After Hours Emergency Number:
215.855.9945
Safe Drinking Water Hotline:
800.426.4791
info@npwa.org
customerservice@npwa.org
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